Last updated: Nov 13, 2026
Welcome to the Jade AI Strategy LLC dba Freedom Metrics website(s). These Terms and Conditions ("Terms") govern your use of our website and services provided by Jade AI Strategy LLC dba Freedom Metrics ("we," "our," "us," or "Company"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
Jade AI Strategy LLC dba Freedom Metrics provides AI consulting and business process automation for small and mid-sized businesses. This includes AI front office systems, such as AI receptionists that answer calls and messages for a business, workflow assessment, automation design, and the implementation and integration of technology systems using third-party no-code and low-code platforms and commercial AI APIs, together with related advisory work. Artificial intelligence used in delivering these services may be developed, licensed, implemented, or maintained by us on a client's behalf. Services may be delivered as advisory guidance, as collaborative implementation, or as fully managed builds, as scoped in a separate written agreement. We reserve the right to modify, suspend, or discontinue any aspect of our service at any time without notice.
We do not provide legal, tax, accounting, investment, or medical advice.
You must be at least 18 years old to use our services. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you use our website or services on behalf of a business, you agree to these Terms on its behalf and confirm you have authority to do so.
4.1 Registration
To access certain features of our service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
4.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4.3 Account Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms.
5.1 Permitted Uses
You may use our website and services only for lawful purposes and in accordance with these Terms.
5.2 Prohibited Uses
You agree not to use our website or services:
6.1 Company Content
The content on our website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Jade AI Strategy LLC dba Freedom Metrics or its licensors and is protected by copyright, trademark, and other intellectual property laws.
6.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for your personal use or your business's internal use.
6.3 User Content
By submitting content to our website, you grant Jade AI Strategy LLC dba Freedom Metrics a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with our services.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services.
7.1 Text Messaging
Jade AI Strategy LLC dba Freedom Metrics may send you text messages about your inquiry, your appointments, and our services. Where you have separately consented to marketing messages, we may also send special offers, discounts, and service updates.
You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you have any questions regarding privacy, please read our Privacy Policy.
8.1 Fees
Certain services may require payment of fees. All fees are due immediately upon purchase unless otherwise specified.
8.2 Refunds
Refund policies, if any, will be clearly stated at the time of purchase. Unless otherwise specified, all sales are final.
8.3 Price Changes
We reserve the right to change our prices at any time. Price changes will not affect existing orders or subscriptions already paid for.
8.4 Monthly Plans
Unless your written agreement says otherwise, monthly plans renew automatically each month until canceled. You can cancel anytime by emailing [email protected]. Cancellation takes effect at the end of your current billing period, and we don't give partial-month refunds.
9.1 Service Availability
We do not guarantee that our website or services will be available at all times. We may experience downtime for maintenance, updates, or technical issues.
9.2 Accuracy of Information
While we strive to provide accurate information, we make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content on our website. This includes responses from Jade, our AI assistant, which can make mistakes. Please confirm anything important with us directly.
9.3 Disclaimer of Warranties
OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, JADE AI STRATEGY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR WEBSITE OR SERVICES.
You agree to indemnify, defend, and hold harmless Jade AI Strategy LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of our website or services or your violation of these Terms.
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party websites or services.
We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including breach of these Terms.
These Terms shall be governed by and construed in accordance with the laws of Virginia, without regard to its conflict of law principles.
15.1 Informal Resolution and Venue
Before filing a lawsuit, the parties will attempt in good faith for at least fifteen (15) days to resolve any dispute through direct discussion. If the dispute is not resolved, the parties consent to the exclusive jurisdiction and venue of the state courts located in Mecklenburg County, Virginia, or the United States District Court for the Eastern District of Virginia, Richmond Division, except that (a) either party may seek temporary or injunctive relief in any court of competent jurisdiction to protect confidential information, data, or intellectual property, and (b) either party may bring a qualifying claim in small claims court.
15.2 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website. Your continued use of our website after such modifications constitutes your acceptance of the updated Terms.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Jade AI Strategy LLC regarding your use of our website and services. If you sign a separate written agreement with us for services, that agreement controls if it conflicts with these Terms.
If you have any questions about these Terms and Conditions, please contact us at:
Jade AI Strategy LLC dba Freedom Metrics
Email: [email protected]
These Terms and Conditions are effective as of November 13, 2026 and will remain in effect until modified or terminated.
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